1eeee Privacy Policy

1 Introduction

1eeee ("we", "us", "our") operates the online gaming platform accessible at https://1eeee.pro (the "Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays with us, with particular care for our English-speaking Pakistani user base.

This Privacy Policy ("Policy") describes in detail how 1eeee collects, receives, uses, stores, shares, transfers, and otherwise processes personal data in connection with your use of the Platform. It also explains the rights available to you as a data subject and how you can exercise those rights.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. By registering an account or using the Platform in any way, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

2 Data We Collect

1eeee collects personal data across several categories depending on how you interact with the Platform. The categories and specific data points are set out below:

2.1 Identity Data

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify the 21+ age requirement);
• Pakistani CNIC number or equivalent government-issued identification number;
• Copies of identity documents submitted during KYC verification;
• Selfie or liveness verification image (where required by our KYC provider).

2.2 Contact Data

• Email address;
• Pakistani mobile number (used for account verification and OTP authentication);
• Residential address (city, province, and postal code — full street address may be requested during enhanced KYC).

2.3 Financial Data

• JazzCash or EasyPaisa mobile wallet number;
• Bank account or IBAN details (HBL, UBL, Meezan Bank, or other linked accounts);
• Cryptocurrency wallet addresses (where applicable);
• Transaction history — deposits, withdrawals, and wagering activity.

2.4 Technical Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Unique device identifiers;
• Session timestamps, login history, and activity logs.

2.5 Usage & Behavioural Data

• Game play history, bet amounts, and wagering patterns;
• Pages visited, features used, and time spent on Platform sections;
• Preferences and settings selected within your account dashboard;
• Responsible gaming limit settings and self-exclusion requests.

2.6 Communications Data

• Records of live chat conversations with our support team;
• Email correspondence sent to or from [email protected];
• Feedback, survey responses, and complaint records.

3 How We Collect Data

We collect personal data through the following channels and mechanisms:

3.1 Direct Collection

Data you provide directly to us when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion. This is the primary source of your identity, contact, and financial data.

3.2 Automated Collection

When you access or use the Platform, we automatically collect technical data about your device, browser, IP address, and interactions with the Platform through server logs, cookies, and similar tracking technologies. See Section 7 for our full Cookie Policy.

3.3 Third-Party Sources

We may receive data about you from third-party sources including:

• KYC verification providers — identity verification results, watchlist screening outcomes, and document authentication status;
• Payment processors — transaction confirmation data from JazzCash, EasyPaisa, and linked banks;
• Fraud prevention services — risk scores, device fingerprints, and behavioural anomaly flags;
• Analytics platforms — aggregated usage statistics that help us understand platform performance.

4 How We Use Your Data

The table below summarises the primary purposes for which 1eeee processes your personal data:

Where we rely on consent as our legal basis — specifically for marketing communications — you may withdraw that consent at any time by updating your communication preferences in your account dashboard or by contacting our support team.

5 Legal Basis for Processing

1eeee processes personal data only where a valid legal basis exists. The four legal bases we rely upon are:

• Contract Performance: Processing is necessary to provide the gaming services you have contracted for, including account management, game access, and payment processing.
• Legal Obligation: Processing is required to comply with applicable law, including anti-money laundering (AML) regulations, age verification requirements, and reporting obligations to our licensing authority.
• Legitimate Interest: Processing serves our legitimate business interests — such as fraud detection, platform security, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Where we rely on consent (principally for direct marketing), we will obtain your explicit agreement before processing and honour any subsequent withdrawal of that consent promptly.

6 Data Sharing & Disclosure

1eeee does not sell your personal data. We share data only where necessary, and only with the following categories of recipients:

6.1 Service Providers

We engage trusted third-party service providers to operate the Platform on our behalf. These include KYC and identity verification partners, payment processors (JazzCash, EasyPaisa, and banking partners), fraud prevention services, cloud hosting providers, and customer support tooling vendors. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to 1eeee.

6.2 Regulatory & Law Enforcement Authorities

We are legally required to disclose personal data to our international gaming licensing authority, financial intelligence units, and law enforcement agencies when required by law or a valid court order. We will always seek to limit such disclosures to the minimum data required.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 1eeee's business, personal data may be transferred to the acquiring entity as part of the transaction. You will be notified in advance of any such transfer that materially affects your privacy rights.

6.4 With Your Consent

We may share data with other third parties where you have given your explicit, informed consent to such sharing.

7 Cookies & Tracking Technologies

1eeee uses cookies and similar tracking technologies on the Platform. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming limits you have set in your dashboard.
• Analytics Cookies: Collect anonymised data about how players use the Platform — which pages are visited most, where users drop off, and how features perform. This data helps us improve the Platform experience for Pakistani players.
• Marketing Cookies: Used only with your consent to measure the effectiveness of any 1eeee promotional campaigns. We do not use marketing cookies to track you across unrelated third-party websites.

You can manage your cookie preferences through the cookie settings panel accessible via the footer of the Platform. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform.

8 Data Retention

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The general retention periods we apply are:

• Account & Identity Data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in compliance with AML and KYC regulatory requirements.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required by anti-money laundering regulations.
• Customer Support Records: Retained for three (3) years from the date of each interaction, unless the record is linked to an open complaint or regulatory matter.
• Technical & Log Data: Retained for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your consent and for up to three (3) years following withdrawal of consent, as evidence of our lawful basis.

When data is no longer required to be retained, it is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

9 Data Security

1eeee implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes:

• Transport Layer Security (TLS 1.3) encrypts all data in transit between your browser or app and our servers;
• AES-256 encryption for all sensitive data stored at rest, including identity documents and financial records;
• Multi-factor authentication (MFA) for all internal staff accessing player data systems;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access player data;
• Continuous security monitoring and automated anomaly detection on our server infrastructure;
• Regular penetration testing conducted by independent third-party security firms;
• Data breach response procedures — in the event of a breach affecting your personal data, we will notify you and the relevant regulatory authority within 72 hours of becoming aware of the incident, where required by applicable law.

While we take every reasonable precaution to protect your data, no system is completely immune to security threats. You are also responsible for maintaining the security of your account by using a strong, unique password and enabling any available two-factor authentication options in your 1eeee dashboard.

10 Your Rights

As a player on the 1eeee Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our Data Protection Officer (see Section 15):

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is processed. We will respond within 30 days.
• Right to Rectification: If any data we hold is inaccurate or incomplete, you have the right to have it corrected. Most contact and preference data can be updated directly in your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations — we cannot delete data we are required by law to keep.
• Right to Restrict Processing: You may request that we pause processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to us, for the purpose of transferring it to another service.
• Right to Object: You may object to processing based on our legitimate interests, and to processing for direct marketing purposes. We will cease marketing communications promptly upon receiving your objection.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11 Children & Minors

The 1eeee Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the registration process, and enhanced KYC checks are applied where our systems identify a risk that a user may be underage.

If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, void all associated activity, and securely delete all personal data collected from that individual, except where retention is required by law for regulatory reporting purposes.

If you are a parent or guardian and believe that your child under the age of 21 has registered on the Platform, please contact us immediately at [email protected] so that we can take prompt action.

12 Third-Party Services

The 1eeee Platform may contain links to or integrations with third-party services — such as payment gateways or KYC verification portals — that operate under their own privacy policies. When you interact with these services, your data is handled in accordance with the third party's own privacy terms, over which 1eeee has no control.

We carefully vet all third-party service providers before integration and require them to maintain adequate data protection standards as a condition of our engagement. However, we encourage you to review the privacy policies of any third-party services you interact with while using the Platform, particularly the payment providers you use for deposits and withdrawals.

13 International Data Transfers

As an internationally licensed gaming platform, 1eeee may store and process personal data in countries outside Pakistan. Where data is transferred internationally, we ensure that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Policy.

Such safeguards include contractual clauses based on internationally recognised data protection standards, adequacy decisions from the relevant regulatory framework, and binding corporate rules where applicable. We will never transfer your personal data to a jurisdiction that does not provide an adequate level of protection without implementing additional technical and contractual safeguards.

14 Updates to This Policy

1eeee reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes to this Policy, we will notify registered players by email and display a prominent notice on the Platform at least 14 days before the changes take effect.

The "Effective Date" at the top of this Policy indicates when the current version came into force. We recommend that you review this Policy periodically to stay informed of how we protect your data. Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

15 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1eeee handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Email: [email protected] — please use the subject line "Privacy / Data Request" for faster routing to our DPO team.
• Live Chat: Available 24/7 inside your 1eeee account dashboard, in both English and Urdu.

Our support team handles queries from players across Pakistan — including Karachi, Lahore, Islamabad, and Faisalabad — in whichever language is most comfortable for you. Privacy-related requests are treated with priority and handled in strict confidence by our dedicated DPO team.